Terms & Conditions

TERMS AND REMOTE SALES CONTRACT

AS Spodrība, registration No. 40003263669, address: Dobele, Dzirnavu iela 1, Latvia, LV-3701, contact information: +371 26336666, shop@seal.lv, hereinafter referred to as – the SELLER, on its internet website www.seal.lv, hereinafter – WEBSITE, provides content and services, including the services of an online store, hereinafter referred to as the E-SHOP, in accordance with the terms and conditions provided below, the Remote Sales Contract and other terms and conditions that are available on the WEBSITE.

1. GENERAL TERMS, CONDITIONS AND RIGHTS

1.1.         In general:

1.1.1      The Website has been developed and is maintained by the SELLER and their distribution partners to ensure that the website serves as a platform for communication between the company and the customer, online trade in GOODS and to inform customers about the most recent and topical information about the company and its products.

1.1.2      By registering and authorising on the WEBSITE or placing orders on the E-SHOP, any natural or legal person, hereinafter - the BUYER, confirms that they have read all the terms and conditions, including the REMOTE SALES CONTRACT, that they understand all of them and agree to observe them without limitations. All the terms and conditions can be changed by the SELLER at any time without giving prior warning to the BUYER. The new terms and conditions shall come into effect on the date of publishing thereof and the BUYER, upon placing an order or performing any other action, agrees to the new edition of the terms and conditions.

1.1.3.      REMOTE SALES CONTRACT shall take effect at the moment when the BUYER places an order in the E-SHOP. The order of goods shall be deemed to be comprehensive confirmation of the transaction/order by the BUYER to conclude this REMOTE SALES CONTRACT regarding the delivery of the ordered goods and the consent of the BUYER to purchase the ordered goods at the indicated price.

1.1.4.      The REMOTE SALES CONTRACT does not apply to the purchases of the BUYER made by other means – at the retail store of the SELLER or by making orders in other ways, etc.

1.1.5.      The BUYER shall order, buy and pay for, but the SELLER shall deliver and sell household chemistry, skin and body care, plant mineral fertilising products (hereinafter referred to as – the GOODS) in accordance with all the terms and conditions indicated on the WEBSITE and the REMOTE SALES CONTRACT.

1.1.6.      The BUYER, who is considered to be a consumer, can receive detailed information on what the remote sales contract and right of refusal is, by visiting the following website address: http://www.ptac.gov.lv.

2. ORDER PERFORMANCE

2.1. In the E-SHOP section, the BUYER selects GOODS and adds them to the SHOPPING CART to process the order.

2.2. The BUYER must fill out the required data. If the BUYER is not a registered customer upon making the purchase, they can also register on the website.

2.3. The BUYER selects any of the offered delivery options.

2.4 The BUYER selects the method of payment by registering campaign or coupon codes, if the buyer has any.

2.5 The BUYER can register for the receipt of NEWS from the SELLER, by marking such respectively. At any time, by notifying the SELLER thereof in writing, the buyer may refuse to receive the news.

2.6. The BUYER shall confirm the terms and conditions of the WEBSITE, the remote sales contract, and confirm their order.

2.7. After confirmation of the order, the notification of successful processing of the order shall be displayed.

2.8. The BUYER shall receive a notification on the performance of the order to the e-mail address indicated by them.

2.9. If the BUYER has opted to pay for the order by means of paying an invoice, the SELLER shall draw up the invoice and send it to the BUYER to the e-mail address indicated by the BUYER within 1 (one) to 2 (two) business days.

2.10. After the receipt of the order and confirmation thereof, in the event where any of the products was not available or an incorrect method of delivery was selected, depending on the size of the product, the method of delivery, etc., the SELLER shall contact the BUYER by using the contact information indicated by them to approve changes.

2.11. If the invoice is not paid up by the deadline indicated in the invoice, the order shall be cancelled.

3. REGISTRATION

3.1. Creation of an account: The BUYER may become a registered user of the WEBSITE at the moment of placing the order, or irrespective of placement of an order. Registration is performed in the PROFILE section by entering and confirming all the required information.

3.2. Opportunity to subscribe for the news: if the BUYER wishes to receive news from the SELLER regarding new events and products, campaigns or other information, the BUYER can register on the WEBSITE for the receipt of news to their e-mail address and/or telephone number. The customer can unsubscribe from the receipt of news by unambiguously notifying the SELLER at the e-mail address shop@seal.lv.

3.3. The following information is available to a registered user in their profile account: order history, bonus point system (if such is used on the WEBSITE), etc. The SELLER can use additional bonuses for registered users of the page.

3.4. Unregistered users can perform purchases like registered users, however, they will have to provide their data and confirm the terms and conditions when placing each order. Information on purchase history will also not be available in one place.

3.5. Registration on the WEBSITE as a legal entity provides a customer with the opportunity, in the event where the system recognises the co-operation partner of the SELLER, with special prices for goods (wholesaler prices or other types of prices on the basis of other co-operation contracts and agreements), additional information to wholesalers, etc.

4. PAYMENT FOR THE PURCHASE

4.1. The BUYER shall make payment for the goods by means of one of the offered methods:

4.1.1. To the bank account number of the SELLER that has been indicated in the advance invoice that the BUYER receives at their e-mail address.

4.1.2. By using other methods of payment.

4.1.3. A legal entity may only select one method of payment: making the payment to the account of the SELLER after the receipt of the invoice for the order.

5. EXECUTION OF THE ORDER

5.1. The BUYER may place orders 24 hours per day, but the processing, assembly and dispatch of orders shall be performed by the SELLER: on business days from 9.00 to 16:00. The assembly of orders shall not be performed on Saturdays, Sundays.

5.2. The assembly of the order shall be commenced at the moment when the money is transferred to the account of the SELLER. When the BUYER has made the payment, the SELLER shall commence the processing of the order – assembly and dispatch thereof.

5.3. If the invoice is not paid up by the deadline indicated in the invoice, the order shall be cancelled and shall not be submitted for further processing.

6. RECEIPT AND DELIVERY OF THE ORDER

6.1 All delivery costs shall be covered by the BUYER in accordance with the TERMS AND CONDITIONS OF DELIVERY, which have been described in the section DELIVERY of the WEBSITE.

6.2 The SELLER performs the delivery of goods to the address indicated by the BUYER or parcel dispensing outlet in accordance with the data indicated by the BUYER, as well as the tariffs and terms and conditions of the suppliers. The BUYER shall perform payment for the GOODS and delivery expenses together, before the delivery of the goods from the SELLER. The delivery price is included in the invoice.

6.3. If any of the goods is not available at the moment when the ORDER was placed, the SELLER shall contact the BUYER and agree on further actions: dispatch of the order later, cancellation of the order, corrections to the payment invoice, inclusion of another similar product in the order instead of the product missing in the order, etc.

6.4. The average delivery period is 2 (two) to 6 (six) business days, but the SELLER reserves the right to deliver the order within 2 (two) calendar weeks, since the delivery periods can change depending on the special provisions of the SELLER, availability of the goods at the warehouse and the terms and conditions and work load of the suppliers.

6.5. If any of the orders, due to the volume (number of items, weight, etc.), cannot be delivered within 2 (two) calendar weeks, since it would be interpreted as non-standard, large-scale, etc. delivery, the SELLER will individually contact the BUYER and agree on the potential delivery deadlines, costs and other technical details.

6.6. The BUYER, who is a consumer, shall be entitled to refuse the order, if it is not delivered within two weeks after the delivery time provided for by Section 6.4 – 2 (two) weeks.

6.7. Fee based delivery options:

6.7.1. delivery by courier to the address indicated by the BUYER;

6.7.2. delivery to the parcel machine indicated by the BUYER;

6.7.3. delivery to the parcel outlet indicated by the BUYER.

6.8. A BUYER, who is a consumer, upon the receipt of the order, in the event where the order is delivered by a courier to the indicated address, shall have the duty to check the quality of the packaging of the order. If any drawbacks are detected during the receipt of the order – the packaging is damaged, torn, dirty, etc., the damage must immediately be notified to the supplier at the moment of receipt of the order.

6.9. The delivery terms and terms and conditions of other liabilities determined by the SELLER may be changed or cancelled, if the performance of liability is delayed due to reasons that are out of the control of and unrelated to the SELLER or failure to perform occurs, for instance – incomplete, incorrect information or failure of the BUYER to provide information, failure to contact the BUYER by using the contact information indicated by the BUYER, etc.

6.10. The SELLER can change the delivery prices, terms and conditions at any time, by notifying such changes in the respective informative sections of the WEBSITE. Short-term campaigns, when the price of delivery changes, may also be organised.

7. RIGHT OF WITHDRAWAL AND RETURN OF GOODS

7.1. The BUYER, who is a consumer, may use the right to refusal established by the Consumer Rights Protection Law and return the goods within 14 (fourteen) days by expressly notifying the SELLER thereof via the e-mail shop@seal.lv. The BUYER shall fill out the refusal form, which is either available on the WEBSITE of seal.lv, requested from the SELLER or drawn up in free form and sent to the SELLER via the aforementioned e-mail.

7.2. To avoid disputable situations, the following conditions must be observed:

7.2.1. At the moment of the receipt of goods, the BUYER must verify whether the goods conform to the order (colour, title of the goods, volume thereof and other essential parameters). Furthermore, the BUYER shall have the duty to check the packaging of the order as indicated in Section 6.8.

7.2.2. If the assembly of goods is imprecise, the BUYER shall notify the SELLER thereof within 14 (fourteen) calendar days. The BUYER and the SELLER shall agree on the exchange of goods (exchange of goods, method of delivery, deadlines, etc.). In the aforementioned case, the costs of courier mail shall be covered by the SELLER.

7.2.3. The returned goods must not be used or opened (taking the specific nature of the goods into consideration). If the condition of the returned goods has deteriorated and the deterioration has occurred due to the incorrect storage thereof, the BUYER shall not be entitled to use the right of refusal.

7.2.4. The BUYER shall have the duty to keep and not to damage the original packaging of the goods.

7.3. The SELLER shall transfer the money for the goods that will be returned or the entire order and the delivery costs thereof (if the entire order is returned and the BUYER and SELLER agree on that) to the bank account number of the BUYER indicated in the refusal form within 14 (fourteen) days after the termination of the agreement and the receipt of the goods indicated in the refusal form at the address of the SELLER in Dobele, Dzirnavu iela 1, Latvia, LV-3701, based on the refusal of the BUYER.

7.4. When returning the goods, if the return of goods is not associated with the incorrect assembly of the delivery, damaged product or any other substantiated complaint, the costs of the return of goods and transportation costs shall be covered by the BUYER.

8. PRIVACY

8.1. The methods that the SELLER shall use to process the data submitted by the BUYER differ depending on whether you are a registered or unregistered user, whether you have subscribed for the receipt of news or commercial information (regarding campaigns, special offers, etc.), whether you purchase the gift card, which has been described in more detail in the PRIVACY POLICY.

8.2. Information on the use of cookies is available in the PRIVACY POLICY.

9. COMMUNICATION AND REFERENCES

9.1. The communication with the SELLER can occur in different ways: through the contact form of the WEBSITE, by calling + 371 25707990 or by writing to the e-mail address shop@seal.lv.

9.2. The BUYER agrees that upon the receipt of the reference about the product from the BUYER, such reference may be used for the needs of the SELLER, by publishing the name of the BUYER, the reference about the product, or a photograph.

9.3. The BUYER agrees that upon the receipt of a complaint about the product from the BUYER, the SELLER shall contact the BUYER on the phone or electronically to receive more information and resolve the problems that have arisen within a period of 2 (two) to 7 (seven) business days.

10. INTELLECTUAL PROPERTY, COPYRIGHTS AND LINKS TO THIRD PARTIES

10.1. The SELLER shall not assume any liabilities and responsibility for references and links to the internet websites of third parties, if such have been published on the WEBSITE.

10.2. The SELLER shall not assume any liabilities or responsibility for the comments of BUYERS, REGISTERED or UNREGISTERED users of the website or other entries next to the products. As much as possible, they are reviewed and archived or deleted, if they fail to conform with the principles of morals and ethics.

10.3. The SELLER reserves the right to freely delete any reference, comment or entry of the BUYER made on the WEBSITE.

10.4. All content of the WEBSITE, correspondence, marketing and advertising materials on the WEBSITE or regarding the WEBSITE and E-SHOP are the property of the SELLER. All rights reserved. Reproduction of any content and use thereof or parts thereof shall be prohibited, except for where such actions have been approved by the SELLER in writing, by writing to the e-mail address shop@seal.lv.

10.5. If the copy of the WEBSITE is made in the form of a printout or a table for the use or the needs of third parties and such action has been approved, the website of the SELLER must be indicated as the source of the content and materials, by adding a reference to the hyperlink of the WEBSITE: www.seal.lv.

10.6. If any consequences have arisen as a result of failure to observe these terms and conditions or if any claims are raised that have caused moral damages, losses, costs, etc. to the SELLER, the BUYER or their representative shall assume liability and compensate the SELLER for all incurred costs.

11. GOODS AND PRICES OF THE GOODS

11.1. All prices of the E-SHOP have been indicated in euro currency, including 21% VAT (value added tax).

11.2. The information on the products (image, description, ingredients, etc.) published on the WEBSITE and E-SHOP may differ depending on the manufacturing time of the product and batch number. The latest topical information on products is published on this website, however, depending on the stocks at the warehouses and other corporate factors, the appearance (label, packaging, etc.) and the description of the dispatched product may differ.

11.3. Description of the product, ingredients thereof and safety information regarding its use is displayed on each of the purchased goods.

11.4. The GOODS and samples of GOODS available at the E-SHOP are intended for personal use only. They may not be sold or resold. Exceptions apply to legal entities, if other agreements or contracts regarding the further sales of goods are in effect with the SELLER along with the present REMOTE SALES CONTRACT.

11.5. The SELLER reserves the right to recall or reduce the scope of any order, services or products provided with or without notice, where such order, in the sole opinion of the SELLER, can result in the breach of any of the terms and conditions.

11.6. Together with the GOODS purchased by the BUYER, the SELLER may add a test product or a gift that is deemed to constitute an integral set of things and cannot be accepted or returned separately, except for in the cases where the BUYER has expressly refused to receive the gifts enclosed with the order.

11.7 The SELLER shall be entitled to determine campaign prices or purchase coupons for different categories of goods or particular products. Information about campaigns and coupons is available on the WEBSITE or any other source of information of the SELLER, indicating the period of the campaign and other conditions.

12. FORCE MAJEURE

12.1. The SELLER shall not be liable for delays in the execution of liabilities or for the failure to execute liabilities, or other types of failure that have arisen as a result of such obstacles and interferences that fall beyond reasonable control, including situations like strikes, government orders, military activities or emergencies of a national scale, terrorist threat or terrorist acts, environmental or climate abnormalities, failure to perform by third parties, disruption in the internet connection, failure of computer devices and software, etc. In the event of such force majeure conditions, the SELLER will put their effort into the prevention of the developed delays as soon as possible.

13. DISPUTE SETTLEMENT PROCEDURE

13.1. The contracting parties shall resolve all disputes that are in any way related to the registration on the WEBSITE or the performance of the Remote Sales Contract, explanations of the Remote Sales Contract, or termination of operation thereof, by means of mutual negotiations.

13.2. If the disputes cannot be resolved by negotiation, they can be resolved in accordance with the procedures provided for by the regulatory enactments of the Republic of Latvia.

13.3. Information on out-of-court settlement options is available on the website of the Consumer Rights Protection Centre: http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process

Terms of use and Remote Sales Contract have been drawn up on: 12.04.2021