Return of goods

We are always pleased to learn that our customer is satisfied and happy with our products! If any conditions have arisen due to which you need to return or replace an order, we expect you to contact us by writing to the e-mail shop@seal.lv.

Find the RETURN FORM, which can be printed or used as a sample here.

Please send the completed right to refusal form together with the copy of a document that confirms your purchase, to AS “Spodrība” by using the e-mail address shop@seal.lv or to the address of AS “Spodriba” in Dzirnavu iela 1, Dobele, LV-3701 (with the notice, “Letter of refusal”) together with the goods that require returning.

• The BUYER, who is a consumer, may use the right to refusal established by the Consumer Rights Protection Law and return the goods within 14 (fourteen) days by expressly informing the SELLER thereof. If the end of the term falls on an “official” holiday, the right of withdrawal shall be exercised on the working day (including) following the end of the provided period.
• To exercise the right of refusal, the BUYER, by means of an unambiguous notification (for instance, a letter sent by mail or an e-mail) must notify us – AS “Spodrība”, e-mail address shop@seal.lv, telephone +371 26336666, address – Dzirnavu iela 1, Dobele, LV-3701, and provide information about the decision to withdraw from the concluded agreement. You may use this sample refusal form by completing it in electronic form or by printing it and sending by mail, or by drafting the refusal in free form.
• The SELLER shall transfer the money for the returned goods or the entire order and the delivery costs thereof (if the entire order is returned and the BUYER and SELLER agrees on that) to the bank account number of the BUYER indicated in the refusal form within 14 (fourteen) days after the termination of the agreement and the receipt of the goods indicated in the refusal form at the address of the SELLER in Dobele, Dzirnavu iela 1, Latvia, LV-3701, based on the refusal of the BUYER.
• The refund will be implemented using the same payment method that you used for the original transaction, unless you have expressly agreed to other methods.
• When returning the goods, if the return of goods is not associated with incorrect assembly of the delivery, damaged product or any other substantiated complaint, the costs of the return of goods and transportation costs shall be covered by the BUYER. The returned goods must not be used and opened (taking the specific nature of the goods into consideration). If the condition of the returned goods has deteriorated and the deterioration has occurred due to the incorrect storage thereof, the BUYER shall not be entitled to use the right of refusal.
• To avoid disputable situations, the conditions that are described in the terms and conditions of use of the on-line store and Remote Sales Contract must be complied with.

We have included more detailed information on the return of goods in the Remote Sales Contract, which is available in TERMS AND CONDITIONS section.